Shipping Policy

At Z Atelier, we are committed to preparing and shipping your order with care so your products arrive safely and as quickly as possible. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

United States Shipping

We currently ship throughout the United States.

Estimated delivery time after your order has been processed is typically:

Standard Shipping: 3–7 business days

Shipping times are estimates provided by the shipping carrier and are not guaranteed.

Delivery times may vary depending on your location, weather conditions, carrier delays, holidays, or other circumstances outside of Z Atelier's control.

Shipping Rates

Shipping costs are calculated at checkout based on the shipping destination, package size, weight, and selected shipping method.

Any applicable free-shipping promotions will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error in your address, contact Z Atelier as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Z Atelier is not responsible for packages delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incomplete or incorrect address, additional shipping fees may apply before the order can be shipped again.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

Z Atelier is not responsible for packages that are lost, stolen, misplaced, or incorrectly delivered after the carrier marks the package as delivered.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your property, mailbox, front desk, mailroom, or package delivery area.

  2. Asking household members, neighbors, or building staff whether they received the package.

  3. Contacting the shipping carrier directly with your tracking number.

If you still need assistance, please contact Z Atelier and our team will do our best to help you with the carrier investigation.

Shipping Delays

Z Atelier is not responsible for shipping delays caused by circumstances outside of our control, including but not limited to:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Holidays

  • Transportation interruptions

  • Incorrect shipping information

  • Customs or government processing

  • Other unexpected carrier-related circumstances

We appreciate your patience and understanding if a carrier delay occurs.

Damaged Packages

If your order arrives damaged, please contact Z Atelier within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the package

  • Clear photos of the affected product

Our team will review the situation and assist you with the appropriate next steps.

Please keep the original packaging until your claim has been reviewed.

Changes or Cancellations

We begin processing orders quickly. If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to modify or cancel it.

Contact Us

If you have questions regarding your order or shipping, please contact the Z Atelier Customer Care Team.

When contacting us about an existing order, please include your full name and order number so we can assist you more efficiently.

Z Atelier
Designed to shape. Created to support. Made to empower.