Returns, Exchanges & Refund Policy

At Z Atelier, hygiene, safety, and product quality are extremely important to us.

Our products include compression garments, post-surgical garments, and accessories designed to be worn directly on the body, including intimate or sensitive areas.

For hygiene, safety, and quality-control reasons, all sales are final.

All Sales Are Final

Z Atelier does not accept returns, exchanges, or refunds due to change of mind, incorrect size selection, fit, personal preference, or any other reason related to the customer’s selection.

This policy applies to all of our products, including but not limited to:

  • Compression garments and shapewear.

  • Surgical Garments.

  • Surgical Bras.

  • Face Garments.

  • Arm Garments.

  • Compression Socks.

  • Binders.

  • Abdominal Boards.

  • Back Boards.

  • BBL Pillows.

  • Breast Bands.

  • Surgical Foam.

  • Post-surgical and compression accessories.

Because of the nature of these products and the fact that they are intended to come into direct contact with the body, we cannot accept returned products and place them back into inventory or resell them.

This policy allows us to maintain strict hygiene standards and helps ensure that every customer receives products that have not been previously worn or used by another person.

Size Selection

Customers are responsible for selecting the correct size, style, color, and product before completing their purchase.

Before placing an order, we strongly recommend reviewing the product description and size guide carefully.

Selecting the incorrect size does not qualify for an exchange, return, or refund.

If you are unsure which size to purchase, you may contact the Z Atelier team before placing your order for general sizing guidance.

Any sizing recommendation provided by our team is for reference only and does not guarantee a specific fit, as every body, procedure, swelling level, and recovery process may be different.

Worn or Tried-On Products

For hygiene reasons, we do not accept returns under any circumstances for products that have been worn, tried on, placed on the body, washed, altered, or otherwise used after delivery.

This includes products that have had direct contact with the skin, intimate areas, or post-surgical areas.

Incorrect, Damaged, or Defective Items

Our final-sale policy does not prevent Z Atelier from correcting an error made on our part.

Please contact us if you receive:

  • A product different from the item you ordered.

  • A size or color different from what appears on your order confirmation.

  • An item that arrived damaged.

  • A product with an apparent manufacturing defect.

You must contact Z Atelier within 48 hours of the order being marked as delivered.

To review your claim, we may require:

  • Full name.

  • Order number.

  • Description of the issue.

  • Clear photographs of the product.

  • Clear photographs of the original packaging.

  • Any additional information reasonably necessary to evaluate the claim.

Do not wear, try on, wash, alter, or remove tags from an item if you are reporting it as incorrect, damaged, or defective.

Once the claim has been reviewed and the error or defect has been confirmed, Z Atelier will determine the appropriate resolution.

Depending on the circumstances, we may provide:

  • A replacement with the correct product; or

  • A refund for the affected item if a replacement is unavailable.

Refunds or replacements will not be issued until the claim has been reviewed and approved by Z Atelier.

Damage After Delivery

Z Atelier is not responsible for damage caused by:

  • Improper use of the product.

  • Selecting an incorrect size.

  • Forcing a garment that does not properly fit the user’s measurements.

  • Improper use of zippers, hooks, closures, or seams.

  • Incorrect washing or drying.

  • Alterations made by the customer or a third party.

  • Normal wear and tear.

  • Use that is inconsistent with the product instructions.

These situations do not qualify for an exchange, replacement, return, or refund.

Garment Fit and Results

Every body is different, and results may vary depending on factors including body measurements, the procedure performed, swelling, stage of recovery, and how the garment is worn.

Z Atelier does not guarantee that a particular size or product will produce a specific physical or post-surgical result.

Our products are not a substitute for recommendations or instructions provided by the healthcare professional overseeing your recovery.

If you are using a garment following a surgical procedure, you should follow the instructions of your surgeon or healthcare professional regarding the appropriate type of compression, size, fit, and duration of use for your individual situation.

Unauthorized Returns

Do not send any product back to Z Atelier without prior authorization from our team.

Packages returned without prior authorization may be refused and do not automatically qualify for a refund, exchange, replacement, or store credit.

Order Cancellations

Our orders begin processing quickly.

Once an order has entered processing, has been prepared for shipment, or has already shipped, it cannot be canceled or modified.

Contacting us to request a cancellation does not guarantee that we will be able to stop the processing of your order.

Acceptance of This Policy

By completing a purchase from Z Atelier, the customer acknowledges and agrees to our Final Sale, Returns, Exchanges, and Refund Policy.

We strongly recommend reviewing the following information carefully before completing your purchase:

  • Product selected.

  • Size.

  • Color.

  • Quantity.

  • Shipping address.

  • Order information.

Contact Us

If you received an incorrect, damaged, or potentially defective product, please contact the Z Atelier Customer Care Team within 48 hours of delivery and include your order number and clear photographs of the product.

Z Atelier
Designed to shape. Created to support. Made to empower.